Terms and Conditions
1. General Conditions
The General Terms and Conditions been formed in compliance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for virtual and electronic business.
The eHorti brand (hereinafter referred to as the “Online Store”) is managed by eHorti d.o.o., an e-commerce operator (hereinafter referred to as the “Seller”).
1210 Ljubljana – Šentvid
Identification number for VAT: SI15911900
Registration number: 8795622000
These terms and conditions define the operation of the Online Store, the rights and duties of visitor, user and customer and the business relationship between the merchant and the customer as the buyer of the products from the Online Store.
2. Availability of information
The Seller undertakes to always provide the user with:
- Information on the identity of the merchant (in particular, the company and its registered office, as well as the registration number in which the company is registered);
- Contact information that allows the user to communicate quickly and effectively with the Seller (email address, telephone, etc.);
- Information on the essential characteristics of the product or the services offered by the Online Store, including post-sales services and guarantees;
- Information on the accessibility of products or services offered by the Online Store;
- The terms and conditions of delivery of the products, the execution of the services, in particular, the place and date of delivery;
- Information on the payment method;
- Data on the validity of offers in the online store;
- Information on the deadline within which it is still possible to withdraw from the contract and the conditions of withdrawal;
- Information on the possibility of returning products and whether this reimbursement costs the user;
- Information on the user complaint procedure and contact details of the appropriate manager.
3. Product offers, delivery times and acquisitions
Due to the nature of online shopping, the product offers in the Online Store are evolving and updating from time to time. As a result, errors can occur. We kindly ask you to inform us of any errors via contact form. We will try to correct them as soon as possible.
You can find all about delivery here.
4. Payment methods
The Seller provides the following payment methods for the purchase of products:
- Credit card (Visa, Mastercard, etc ..)
- Klarna / Sofort payment and similar
All prices of the Online Store are listed in EUR and include VAT, unless stated otherwise. All shop prices are the prices of the goods and do not include shipping costs (see points 3 and 10). All prices are valid only for orders placed in the Online Store.
All prices apply at the time the order is placed and do not have a predefined validity, therefore they only apply to the respective changes. Despite the Seller’s efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case and in the event that the price of a product is changed during the processing of the order, that is, from the time the order is placed until confirmation, the Seller agrees to:
- Inform the user (customer) of the new price, the user (buyer) has in this case the possibility to change his order partially or entirely, cancel the order or confirm the new price, all without additional costs; or
- Allow the user (customer) to cancel the purchase and offer a solution that is beneficial and satisfying to both parties.
6. Purchase procedure
6.1. Order accepted
Once the order is placed, the customer (buyer) receives an email notification from the Seller that the order has been accepted. Within 1 hour of receiving this notification, the customer (buyer) has the option of cancelling the order without any consequences. Aside from the possibility of cancelling the order, the customer (buyer) can no longer change the contents of the order after placing the order, except by contacting the seller via contact form or e-mail at firstname.lastname@example.org.
6.2. Order confirmed
If the customer (buyer) does not cancel the order, it will be processed further. Upon receipt of the order, the Seller checks the order and availability of the products ordered and confirms the order or refuses it for a valid reason. The Seller can also contact the customer on the contact telephone number provided by the customer to check the data or to guarantee the accuracy of the delivery. Upon confirmation of the order, the Seller informs the user (buyer) via e-mail about the successfull purchase.
6.3. Shipped goods
The Seller prepares the ordered products within the agreed time. In the electronic message, the Seller also informs the customer (buyer) whom to contact in the event of a complaint or a delay in delivery. Delivery times may sometimes be longer than indicated, due to higher demand or delays within the shipping process. More on delivery here.
7. Purchase contract
The Seller issues an invoice to the user who purchases the product from the Online Store with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase contract in the form of the purchase order is stored electronically on the Seller’s server and via purchase e-mails. The purchase contract is concluded in English.
The purchase contract between the Seller and the customer (buyer) is concluded at the time the Seller confirms the order (see Point 6.2). From this moment on, all prices and other terms of purchase are fixed and apply to both the Seller and the customer (buyer).
8. Satisfaction guarantee, warranty, cancellation and return of the products
You can read all about it here.
You can find all about the delivery here.
The Seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For this purpose, the Seller uses a 256-bit SSL certificate issued by an authorized organization.
Authorized online systems are responsible for secure authorizations and credit card transactions. Credit card authorizations are executed in real time with immediate checking of data at banks. Card information is not stored on the Seller’s servers.
The customer (buyer) is also responsible for ensuring the security and for the proper software and antivirus protection of their computer.
The Seller makes every effort to ensure that up-to-date and correct information appears in their online store. Product properties, delivery times or prices can change so rapidly, that the Seller fails to correct the published data in a timely manner.
Although the Seller attempts to provide accurate images of the products sold in the online store, all images should be considered symbolic. Images do not guarantee the properties of products featured.
13. Complaints, Disputes and the Application of Law
The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by customer (buyer) via e-mail in case any issues occur. In case of issues or a wish to appeal the customer (buyer) can contact the Seller via the email address email@example.com. The complaint processing procedure is confidential.
The Seller will confirm that the complaint has been received and will make effort to resolve it within the statutory deadline (more about this here). The Seller will strive to resolve any dispute under mutually agreed conditions. If a mutually agreed upon solution can not be reached, all disputes between the seller and user (customer) will fall under the jurisdiction of the appropriate court.
These general terms and conditions of service and all disputes between the Seller and customer (buyer) fall under the jurisdiction of Slovenian law.
For all rights and obligations not specified under these terms and conditions, provisions of the Code of Obligations, the Electronic Commerce Act, the Data Protection Act and the Consumer Protection Act shall apply.
13.1 Out-of-court Dispute Resolution
In accordance with legal norms, eHorti does not recognize the authority of any out-of-court provider for settling disputes, launched by the customer (buyer) by the Out-of-Court Consumer Dispute Resolution Act.
In the event that the customer (buyer) is not satisfied with the resolution of the complaint, they can, in accordance with Out-of-Court Consumer Dispute Resolution Act, file to initiate the procedure of out-of-court settlement of a specific consumer dispute through the European Commission for Online Dispute Resolution. In accordance to Out-of-Court Consumer Dispute Resolution Act, eHorti is publishing a link to the European Commission for Online Dispute Resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
The customer (buyer) can also decide to file a lawsuit with the competent court according to the customer (buyer) permanent address.
14. Changes to terms and conditions
In the event of changes to the regulations governing the operation of online stores, data protection and other fields related the operation of the online store of the Seller and in the event of changes to the Seller’s own business policy, the Seller may modify and/or amend the general terms and conditions.
The terms and conditions were accepted by eHorti d.o.o., in Ljubljana, 07.07.2021.
We wish you pleasant browsing and shopping in our webstore!